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Refund and Return Policy

Markasepeti provides a flexible and easy return process to ensure customer satisfaction. If a customer is dissatisfied with a product or receives the wrong item, Markasepeti's return process is tailored to the customer's needs.

Customers can obtain all the necessary information and instructions for returns from the Markasepeti website or customer service team. Customers can also submit return requests via email, live chat, or phone, and the Markasepeti team will respond to their requests as soon as possible.

Return Period and Conditions

  • Customers can request a return within 14 days after receiving the products. Return requests outside this period may not be accepted.
  • Markasepeti evaluates return requests from customers quickly and fairly and assists customers in taking the necessary steps for returns when needed. Once the return process is complete, customers receive a refund or a replaced item.
  • We encourage our customers to check the products upon delivery and immediately contact our customer service if they encounter any issues. ("The consumer, if the costs do not exceed the amount in the preliminary information for the return with the carrier agreed by the seller and returned within the period, is obliged to bear the return cost. However, the consumer cannot be held responsible for the return costs in case the goods delivered to the consumer are defective within the scope of Article 8 of the Law. The return cost can be offset against the return of the goods or service fee to be returned to him if requested by the consumer.")
  • Return of Perfect Products: We ensure that the products we send are flawless and exactly the ones ordered. In the event of any quality or manufacturing defect in the products, please inform our customer service, and we will be happy to assist you.
  • Returns of Defective and Damaged Products: In the event of any defect or damage to our products, you can request a return by contacting our customer service within 15 days of receiving the products. Our team will review the situation, and if approved, they will provide you with information about the return process and other steps.
  • Incorrect Product Shipment: In rare cases, incorrect products may be sent. If you encounter such a situation, please report it to our customer service within 14 days of receiving the products. We will assist you in making the necessary arrangements for the return of the incorrect product or replacement with the correct one.
  • Return Process: Return requests will be evaluated by our customer service. In approved returns, the product must be returned in undamaged and unused condition, along with its original packaging. After approval of the return, detailed information about the return process will be provided.
  • Return Shipping Fee: Customers are responsible for the shipping fee in product returns, but in the case of defects, damages, or incorrect product shipments, the shipping cost incurred will be covered by our company.

Request for Exchange:

If there has been an error in your order or an incorrect item has been sent, we gladly accept your request for exchange. We commit to doing our best to ensure that the correct item is sent to you as soon as possible.

Unconditional Return Process:

If you want to request an exchange, please notify us within 14 business days of receiving the product. You can make your exchange request through our customer service or by filling out the Return Form on our website. If your request is accepted, we will provide you with details about the exchange process.

Condition of the Returned Product:

The product returned for exchange must be in its original packaging, unused, and undamaged. The return process will be carried out after an examination by us, and it will be completed after approval and determination that the conditions are met.

Shipping Fees:

In cases of defective or incorrect product shipments, the shipping fees for returns or exchanges will be covered by our company. However, in cases of arbitrary returns or exchanges, shipping fees will be the responsibility of the customer.

Finally, we want to assure you that we will do our best to provide you with the fastest and highest-quality service during the return and exchange process. If you have any questions or concerns, please feel free to contact our customer service. Thank you!

Same Day Delivery Fee Refund:

The fee charged for same day delivery services is non-refundable. This is because the logistics processes begin and are completed as soon as the service is requested. Same day delivery is a process that requires additional resources and time to deliver the product quickly; therefore, even if the product is returned, the cost of this service cannot be refunded.


Payment Terms

Markasepeti offers the following payment options to customers:

  1. Credit Card: Markasepeti customers can make payments using Visa and Mastercard credit cards.
  2. Bank Transfer/EFT: Markasepeti customers can make payments through internet banking or bank transfer.
  3. Mobile Payment: Markasepeti customers can use the mobile payment option via their cell phones.

These payment options are regularly updated and may change based on customer preferences. If customers encounter any issues during payment transactions, please contact Markasepeti customer service.

Additionally, Markasepeti prioritizes the security and confidentiality of payment transactions. Payment information is protected with SSL (Secure Socket Layer) encryption technology and is never shared with third parties.


Best regards,

Markasepeti Customer Service

☎ 0212 650 91 04

✉ bilgi@markasepeti.com

Source: https://www.resmigazete.gov.tr/eskiler/2022/08/20220823-2.htm