Which area do you need support in?
- Log in to the Marka Sepeti website.
- Sign in to your account.
- Click on the "My Orders" or a similar tab that contains "Order History".
- Find the order you want and click on its details.
- On the order details page, you can access or download the invoice information.
There is no cash-on-delivery option available on the Marka Sepeti website. Instead, the following online payment methods are offered:
- Credit Card: You can make payments with Visa, Mastercard, American Express, and similar credit cards.
- Bank Transfer: You can make the payment from your bank account.
- Mobile Payment: You can make payments through your mobile phone or mobile wallet.
- E-Wallet: You can make payments with e-wallet services such as Papara, Wire, WesternUnion, and similar.
Please note: Payment methods offered on the Marka Sepeti website may change over time and may vary for different countries or regions. Additionally, refer to the detailed information on the payment page of the Marka Sepeti website or contact customer service for more information.
All products offered by Marka Sepeti are 100% genuine and licensed.
- Our priority is to provide our customers with reliable and high-quality products.
- All products offered through Marka Sepeti are original, including those on promotion and discount. The sale of illegally produced, counterfeit, or fake products is strictly prohibited.
- The safety and satisfaction of our customers are paramount. Therefore, we carefully select the sellers opening stores on our platform and take responsibility for ensuring the authenticity of the products they offer to our customers.
- All our products are guaranteed and invoiced by official distributors, importers, or manufacturers.
- We take necessary commercial and legal measures to prevent the sale of non-original products.
- If our customers have any doubts about the authenticity of the products they have purchased, we request them to inform us so that we can conduct the necessary investigations.
- At Marka Sepeti, we are dedicated to providing the best service to our customers and always collaborate with original products.
At Marka Sepeti, we offer the "Compare" button to make the product comparison process easier for our customers. With this feature, you can view the selected products side by side on the same page and evaluate them based on features, seller information, price, rating, shipping, and delivery time.
The product comparison process can be done quite simply. First, identify the product you want to compare. Then, click on the "Compare" button located below the "Add to Cart" section on the product page. Once your first product is added to the list, you can choose the other product you want to compare and benefit from this feature instantly.
Customer satisfaction is important to us. Therefore, at Marka Sepeti, we provide many features to make our customers' shopping experiences easier. Our product comparison feature is one of these features, and we are continually improving it to meet the needs of our customers.
Marka Sepeti guarantees that all the products we offer are under the warranty of official distributors, importers, or manufacturers. These warranties also cover the repair and replacement processes for the products.
- If the seller of the product you purchased accepts questions, you can submit your questions to the seller using the "Ask Seller" button after placing your order. Additionally, you can also submit your questions to sellers who accept questions through the "Ask Seller" tab on the product page.
Customer satisfaction is important to us. Therefore, all our products are under the warranty of official distributors, importers, or manufacturers, and the repair and replacement processes during the warranty period are carried out by the guarantor company.
Before placing an order, we recommend carefully reading the descriptions on the product page and, if you have any questions, contacting the seller to make an informed decision. At Marka Sepeti, we strive to provide the best service to our customers, always paying attention to the quality and warranty of our products.
The reason you cannot log in to Marka Sepeti may be due to a temporary internet issue. To resolve the issue, you can follow the steps below:
- Close and reopen your browser.
- Check if your internet connection is working.
- Restart your modem and wireless network connection.
If the problem persists after these steps, we recommend contacting our technical support team.
Yes, you are not required to become a member on the Marka Sepeti website, and you can place an order without being a member. However, the advantage of becoming a member is that it allows you to save your previous orders and address information, track order statuses, and enables faster and easier shopping.
You do not need to perform any activation for your account. Your membership is automatically approved when you fill in the mandatory fields marked with " * " during registration.
We take pride in establishing a strong presence in the world of shopping with the products and services we offer to our valued customers. At Marka Sepeti, we aim to keep customer satisfaction at the highest level and provide a trustworthy and secure shopping experience.
Reliability is one of the cornerstones of our working principle. To ensure the reliable shopping environment we provide to you, we take the following steps:
- Security Measures: Marka Sepeti takes top-level security measures to ensure the security of customer information and payments. The use of SSL encryption on our site protects your personal data and keeps it secure.
- Customer Support: Customer satisfaction is our priority. Our professional and experienced customer support team is here to assist you with any questions or concerns you may have.
- Easy Returns and Exchanges: In case you are not satisfied with the products you received, our easy return and exchange process allows you to find a quick solution.
- Trusted Brands: Marka Sepeti collaborates only with trusted brands, aiming to provide you with the highest quality and reliable products.
- User Reviews: We value customer reviews and feedback, constantly working to improve the user experience.
At Marka Sepeti, we embrace a business ethic based on reliability and honesty. We strive to satisfy you and earn your trust. We are here to provide you with an excellent experience in all your shopping endeavors.
Marka Sepeti is a secure e-commerce platform under the umbrella of the ALC Group, a group company with many brands.
Thank you for your interest and trust. Remember, Marka Sepeti is the address for reliable shopping!
Yes, Marka Sepeti provides gift wrapping service for many products. This service allows you to present the purchased items as gifts to your loved ones or colleagues by wrapping them in a specific way or using gift wrapping paper.
The cost of the gift wrapping service and the options available may vary for different products, so it is recommended to gather more information about the specific product you wish to purchase.
In the product pages and the 'Product Description' sections, you can access detailed specifications such as color, material, and warranty period in addition to the products. These features provide you with a comprehensive product introduction alongside the product images.
All products available on Marka Sepeti are carefully sourced from selected suppliers and presented to you.
- All products featured on our platform are delivered to you in their original and intact condition.
- No product is a display item, and all products are under the warranty of official distributors, importers, or manufacturers.
This ensures that you can safely enjoy the products in their original packaging.
Product prices may vary for various reasons. Some of the main factors contributing to these variations include:
- Changes in prices based on market conditions
- Different sellers offering products at different prices
- Importing companies updating prices based on exchange rates and market conditions
- Additional discounts applied in the cart for promotional products
- Various factors such as changes in campaign dates or stock availability that may affect prices