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Popular Questions

Which area do you need support in?

Welcome to the Marka Sepeti solution center page. This page is designed to make your shopping experience better and resolve any issues you encounter. Here you can solve any problems regarding your orders. For example, you can inquire about the status of your order and request a refund or exchange of a product in your order. You can also get help with other issues, such as payment issues, change of address, or account information. Our customer service is ready to assist you in the best way possible. In our Frequently Asked Questions section, you can find information on many issues for which you can find solutions.
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You can track your order by logging into your account and going to the "My Orders" section, or by using the tracking number on the shipping company's website.

    Your orders are usually shipped within 1-3 business days, depending on the product's stock status and the sourcing process.

    Yes, you can place an order as a guest. However, it is recommended to sign up for easier order tracking and returns.

      You can return or request an exchange for unused products in their original packaging within 14 days from the delivery date.

      If the shipping company cannot find you at your address during delivery, they will direct the package to the nearest branch, and you will need to pick it up within a certain period.

      You can make purchases using credit/debit cards, cash on delivery (for some products), bank transfer/EFT, and various digital payment methods.

      You can cancel your order before it is shipped by going to the "My Orders" page or by contacting customer service.

      You can find your invoice with your order in the package. Digital invoices will be sent to the email address registered in our system.

      If you've forgotten your password, you can create a new one using the "Forgot My Password" link. If you encounter issues logging in, try clearing your browser cache and then try again.

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