Fast Access
Fast Payment

Shipping and Delivery

Which area do you need support in?

Welcome to the Marka Sepeti solution center page. This page is designed to make your shopping experience better and resolve any issues you encounter. Here you can solve any problems regarding your orders. For example, you can inquire about the status of your order and request a refund or exchange of a product in your order. You can also get help with other issues, such as payment issues, change of address, or account information. Our customer service is ready to assist you in the best way possible. In our Frequently Asked Questions section, you can find information on many issues for which you can find solutions.
Customer Service
Support Center

Orders placed through Markasepeti are usually shipped within 1-3 business days. Factors like product stock availability, campaign traffic, or public holidays may affect the delivery time. You will be notified via SMS and email once your order has been shipped.

    As Markasepeti, we ship your orders with trusted courier companies we have agreements with. You can easily track your shipment using the courier company and tracking number displayed in the system during or after the order process.

    Once your order is shipped, the delivery time may vary between 1-4 business days depending on your city and district. In rare cases, delays may occur due to courier company issues or weather conditions.

      Once your order is shipped, you will receive a notification message to the email address and phone number registered in the system. Additionally, you can access the tracking number and monitor the status of your shipment in real-time by visiting the "My Orders" section of your Markasepeti account.

      If you are not at your address during delivery, the courier company usually redirects your package to the nearest branch and leaves you a notification. If you do not pick up the package from the branch within the specified time, it will be returned to Markasepeti. In this case, our customer service team will contact you to arrange a reshipment.

      Yes, you can specify a different delivery address during the order process. You can add a new address or edit an existing one in the "My Addresses" section of your account. If you wish to change the address after placing the order, you need to contact customer service before the product is shipped.

      On Markasepeti, shipping is free for orders above a certain amount. For orders below that amount, a fixed shipping fee applies. The current shipping fee and promotional shipping conditions are indicated on the payment page and can also be found on the "Shipping and Delivery" information page.

      Yes, as Markasepeti, we offer international delivery services. We provide shipping to many countries, primarily in Europe, through our reliable logistics partners. When placing an order, you can select the delivery country and view international shipping options along with estimated delivery times.

      The delivery time for international orders may vary depending on the country and customs processes. Additionally, we would like to note that any country-specific taxes and customs fees must be covered by the recipient.

      For more detailed information, you can visit the Help Center > Shipping and Delivery section or contact our customer service team.

      All the details about Markasepeti's shipping and delivery process are here! Visit now for information on shipping fees, delivery times, and tracking.