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Transaction Guide

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Welcome to the Marka Sepeti solution center page. This page is designed to make your shopping experience better and resolve any issues you encounter. Here you can solve any problems regarding your orders. For example, you can inquire about the status of your order and request a refund or exchange of a product in your order. You can also get help with other issues, such as payment issues, change of address, or account information. Our customer service is ready to assist you in the best way possible. In our Frequently Asked Questions section, you can find information on many issues for which you can find solutions.
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The phrase Stokta on the product detail page indicates that the product is currently in stock. For products that are out of stock, phrases like Tükendi or Stokta yok will appear. Some products may have limited availability; in such cases, warnings like Son birkaç ürün may be displayed. When you select the color, size, or variant of a product before placing an order, the system automatically checks stock availability. Once the order is confirmed, the product is reserved for you.

    Every order you place on Markasepeti.com goes through the following stages: Order Received → Processing → Shipped → Delivered. You can see the current status of your order on the My Orders page, and if it is in the shipping stage, you can track the detailed delivery process using your tracking number. Additionally, updates regarding your order will be sent to you via email or SMS.

    Unfortunately, the payment method cannot be changed after the order is confirmed. However, if the order has not yet been processed, you can contact customer service to cancel it and place a new order using a different payment method. Once the cancellation is complete, a refund will be issued to your original payment method.

      Yes. After logging in to Markasepeti.com, you can add the products in your cart to your favorites by selecting the "Add to Favorites" option to save them for later. You can access this list from the My Account > My Favorites menu, where you can track the prices and stock availability of the products.

      If your order has not been shipped yet and is still in the "Processing" stage, you can request a change of delivery address through the My Account > My Orders section or by contacting customer service. However, once the order has been shipped, the address cannot be changed.

      If your order has not been shipped yet and is still in the "Processing" stage, you can request a change of delivery address through the My Account > My Orders section or by contacting customer service. However, once the order has been shipped, the address cannot be changed.

      If you notice any dents, tears, or liquid contact on the package while receiving your shipment, be sure to create a report with the delivery person. If you notice any damage after receiving the product, you must contact our customer service within 2 business days and share the photos of the product along with the invoice details. After the review, your return or exchange process will be initiated promptly.

      You can create a request form through the Contact page on Markasepeti.com, email us at destek@markasepeti.com, or chat with our representatives via live support, which is available 24/7. When you share the issue you're experiencing along with your order number in detail, the resolution process will be expedited.

      Promotional gift items provided as part of a campaign are considered linked to the main product. If the main product is returned, the promotional item must also be returned. Otherwise, the price of the promotional item may be deducted from the product's refund. To complete the return process smoothly and without issues, it is recommended to return both items in the same package.

      Learn all the steps from ordering to the return process with the Markasepeti.com Transaction Guide. Check out our guide to complete your shopping easily!